I can see how this situation affects your QuickBooks experience, @fratinize. I’m here to ensure this synchronization concern gets taken care of.
Last May 31 this year, access to add-on services and certain features are discontinued for all QuickBooks Desktop 2019 versions. The program will no longer receive any latest security patches and updates. Based on our service discontinuation policy, unsupported QuickBooks will continue to work only for basic accounting functions.
You can upgrade or consider the recommendation provided by our Community backer Fiat Lux – ASIA. After installing the trial, please check if you still get the same issue.
If so, you can contact our support team directly. Our representatives have enough tools to review this further and help you find more solutions.
Before that, take a glimpse of our support hours so you’ll get assistance quickly, and you can reach out to us at a time convenient to you. Then, refer to the outlined steps below:
- Open your QuickBooks Desktop for Mac.
- Go to the Help menu, then select QuickBooks Help.
- Click Contact Us.
- Give a brief description of your issue, then select Continue.
- Log in to your Intuit account and tap Continue.
- Press Continue with my account, then enter the code we emailed.
- If you have more than one account, select the account you want to use and then Continue.
- Choose a way to connect with us:
- Chat with us
- Get a callback
If you want to make changes to your customers' information, visit this reference to get started: Add or modify a customer, employee, or vendor in QuickBooks Desktop for Mac.
Don’t hold back to drop a comment if you have other questions or concerns about QuickBooks features. I’m always here to help. Keep safe!
