Hello there, cindyh05.

We want to ensure that our customers can use QuickBooks and complete their accounting tasks seamlessly. Please know that we will conduct a further investigation into the matter. Then someone will reach out to you to discuss the next steps.

For resources to help you handle any data issues or manage your accounting tasks, feel free to browse our self-help articles. Simply choose the topic that best fits your situation.

Let us know if there's anything else going on with your QuickBooks aside from the current issue. I'm here to help you the best that I can. Have a good one.