Hello there, @Suzanne.

Kurt provided accurate information. The new invoice layout feature in QuickBooks Online is only available to users with recently created QBO accounts. Thus, you need a new company file to use the new invoice experience feature.

If you migrate an old company file from QuickBooks Desktop to QuickBooks Online, you cannot use the invoice experience feature. However, you can create and use a new file to utilize thefeature.

Find out how your books will move from QuickBooks Desktop to QuickBooks Online through this link: Learn how features and data move from QuickBooks Desktop to QuickBooks Online.

See this article for more information on QBO's new invoice experience: See what is new with estimates and invoices in QuickBooks Online.

You can also refer to this article if you need to personalize your sales forms in the future: Customize invoices, estimates, and sales receipts in QuickBooks Online.

Keep me posted if you have other concerns with your invoices. I'm always here to help. Have a wonderful day, Suzanne.