This isn't the experience we want you to have.
We can unlock your company file on your computer. This way, we can open your QuickBooks Desktop data.
Here's how:
- Open your Documents directory and make sure that your company file is saved there.
- Choose your company, click File, and then choose Get Info.
- Make sure the Locked checkbox is unchecked.
- At the bottom of the Get info window, make sure your user name has permission to read and write the data.
Once done, try to open your QuickBooks Desktop.
If the issue persists, I suggest contacting our support team. They have the necessary tools to check your account and investigate the root cause of your concern.
I'm also adding this resource that can guide you in finding and resolving the most common data issues in a company file: Verify and rebuild data in QuickBooks Desktop for Mac.
Please keep me posted if you need more help with this. The Community is always here to guide you.
