I’m glad to have you here, @JayBook.

Yes, you’re correct! The same as my colleagues mentioned in this thread, your customers will still see Intuit Pymt Soln Acct Fee on their bank statement regardless if they pay online.

Also, since our product engineers handle product changes internally, we are unable to disclose any updates at this time regarding their efforts. However, we also want to comprehend what business owners need. I, therefore, advise giving our product engineers your feedback. They will be informed of the qualities required by business owners in this way.

For QuickBooks Online, you can follow the steps below:

1. Go to the Gear icon.
2. Select Feedback.
3. Enter a brief description of your product suggestion.
4. Click Next to submit feedback.

Here’s how you can do that in QuickBooks Desktop:

1. Click the Help menu located at the top.
2. Choose to Send Feedback Online then click Product Suggestion.
3. Type in your feedback or feature request.
4. Click the Send Feedback button.

With that, you may access our Feedback forum to see how your feature request is progressing. The more requests we get for it, the more likely it is that this will be included in future improvements.

Feel free to comment if you have more concerns about the customer payments interface. I’m here to assist you further. Stay safe!