Hi, @Jagi, I appreciate you for sharing your experience with us. 
 

Please know that this is not the kind of service we want you to have. I understand the importance of having fast-performing software in managing your transactions. This would totally make your work a lot easier. 

To answer your question, charges depend on the issue with your subscription to QuickBooks Dekstop (QBDT). Either it's the Care plans or the Payroll Services monthly fees. 

If you choose the QuickBooks Care plan you can get unlimited access to support. Here's an article for more details: Care Plans for QuickBooks Desktop. This includes the different benefits, plan options, and charges for your supported versions of QuickBooks.

You can also find answers to many of your questions by visiting our QuickBooks support site.

You can always get back to us if you have QuickBooks-related issues. We're always here to help. Take care and have a good one!