So your answer is a non-answer. Kinda like Henry Ford when he told people that they can get the car in any color they want as long as they want black. 

I would hope that a multi-million (if not, billion) dollar company could actually listen to their customers and implement the suggestions and desires that have been on the books for YEARS. It is a shame that it appears that answers are just an avenue to direct the customer to another useless non-response suggestion avenue. I have subscribed to the service FULLY expecting to get a similar product that I have been used to using for years. Simple things like designs of forms should be a "DUH!" moment and not an afterthought that is not done.