Thanks for keeping us updated and the steps you tried so far, skipwith. 

The Contact Us should be visible once you click the Help.  

If you still doesn't have the option Contact Us. Let's first ensure you have update your QuickBooks to its latest release. So you always have the latest features and fixes.
  

If the same thing happens, we can utilize the verify and rebuild tool to identify if it has something to do with the data.  

That should get you going in the right direction. Please let me know how it goes by leaving a comment on this thread. I'm here to help you always. Have a wonderful day ahead.