Let me help you fix this in no time, jwmcmillan2.
I know that getting access to your company file is very crucial, especially for your business. I checked with INV-79008 shared above, and the status is still in progress. Our Product Team knows and is working to get this issue corrected as quickly as possible.
Let's ensure to update your QuickBooks to its latest release. After installing the latest release, you will need to find a backup from before you installed the last update and restore it. Once done, install the latest release and restore the backup and if the file is good, it will open.
Also, If you already reached out to our support team and they added your account to the list of affected users. You will receive an email with any new information to assure you’re up to date with the progress of the investigation.
For additional help in accessing your company file, consider checking out these articles:
If you have any other clarifications about your company file, you’re always welcome to share them with me. I’m more than happy to help you. Keep safe a have a great week ahead!
