We have updates that will help with this error message, @KJM17. And I'm happy to share it with you.
I'm determined to improve your experience with QuickBooks. I'll share a workaround so you can open your QuickBooks Desktop with Merchant Services as soon as possible. This way, you can get back where you left off.
The investigation (INV-79008) is still ongoing, but our engineers have provided a workaround to help resolve the problem. Check that you have the most recent release to open your company file. The following updates have been released to resolve this issue:
- QuickBooks Mac 2023 R3.2
- QuickBooks Mac 2022 R8.2
- QuickBooks Mac 2021 R11.1
- QuickBooks Mac 2020 R15.1
If the version is not updated yet, I'd recommend updating it. But before doing that, back up the company file. After installing, restore the backup.
After installing the updated release, I recommend resetting your password to get rid of the error message. For complete steps, check out this link: Reset your password for QuickBooks Desktop for Mac.
Moreover, visit these articles below to learn more on how to personalize invoices and other related matters:
If you have a follow-up query or other QuickBooks-related issues, you are always free to post a reply to this thread. I will always be willing to assist you. Be safe.
