Hi there, @Yo_Be_Low.
I appreciate you for sharing your experience with our customer service representatives. Please know that this is not the kind of service we want you to have. Allow me to help you sort this out.
Before we do so, can you tell me if you're getting an error message? Or can you send me the screenshot so I can check it further? This way, I can provide you with the most accurate resolution to your query.
In the meantime, I recommend getting in touch with our Customer Support team again. We can have a screen-sharing session with them to help further investigate and find out what transactions caused this issue. This way, they'll be able to provide you with the best resolution.
Here’s how you can reach out to them:
- Click the Help (?) icon at the top.
- Select Contact Us.
- Enter your issue or question, then select Continue.
- Review and Select from the following: Ask the community, Start a live chat, or Call us.
Please consider checking our available hours when contacting them to ensure we address your concern on time.
You can also visit this article to learn how to review downloaded bank and credit card transactions and put them in the correct accounts: Categorize and match online bank transactions in QuickBooks Online.
Let me know if you have further questions about Paypal payments. I'd be glad to help. Keep safe and have a great day!
