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Yo_Be_Low
Level 3

Paypal payments no longer match

When I download transactions from Paypal in the Banking feed, that include a Paypal fee, they no longer match with invoices or payments I've manually entered against invoices. It used to work beautifully. In the past, I would do the following:

 

1. Create Invoice

2. Match incoming payment in “For Review” - cash goes to Undeposited Funds

3. Create deposit: check boxes for correct items (including Paypal fee). - Moves funds from Undeposited to PayPal account. 

 

What's changed? Now, it never finds a match. When I click on Find Match, it doesn't display a match, but it seems to be aware of one because it identifies 1 open invoice in the amount of the payment, but it doesn't display the matching transaction. (see attached screenshot). If I try to click Save, nothing happens. 

 

Before you tell me to clear my browser data, I've already done that (with Chrome) and tried in Safari, and in Incognito windows with both browsers.

 

I have contacted support, and the support agent had no answers. Said he'd call me back with more information or an answer, and never did.

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