This is an issue with the program and it is prolific, affecting many customers.  The troubleshooting that is being recommended here is a complete waste of the customer's time as it is not within their systems or there data files.  Please speak with the engineers so that an update can occur that will resolve this - this issue is affecting 2021, 2022, 2023 software.... I have multiple clients within my accounting practice and clients are reporting this same issue.... appears to have started manifesting many months back after an update occurred.