Hi there, @SteveMIn. I appreciate you for performing some troubleshooting steps to resolve the issue you're having when emailing using QuickBooks Desktop (QBDT).
Since the issue persists, I suggest contacting our QuickBooks Support Team. They have the tools to pull up your account in a secure environment and can further check on this matter. They can also provide in-depth troubleshooting steps to get this fix and open an investigation ticket if other users are experiencing the same.
To reach them, here's how:
- On your QuickBooks account, go to the Help menu at the top.
- Select QuickBooks Desktop Help.
- Choose Contact Us.
- Enter the issue or topic in the field box.
- Follow the onscreen instructions.
You can also check out this link for more information on contacting them: Contact QuickBooks Desktop support. Ensure to review their support hours to know when agents are available.
Please let me know if you have other concerns. I'm just around to help. Have a great day.
