Hi there, @m_seale.
I've checked our records and haven't found any investigations related to your concern.
Since the basic trouble shooting steps didn't work. I suggest contacting our Technical Support team. This way, they'll be able to do further investigation into this concern. I'll be happy to guide you through the steps of how to reach out to them. Here's how:
- Log in to your QuickBooks Online account.
- Click the ? Help button at the top right corner.
- Select Contact Us.
- Enter a brief discussion with your concern, then click Continue.
- Choose how you want to contact our support and fill in the information.
In addition, you can refer to this article for the different types of support we offer at Intuit and their availability: Support hours and types.
Moreover, you'll want to check out this article to learn more about the different supported browsers: System requirements for QuickBooks Online, Accountant, Payroll, and QuickBooks Self-Employed. They'll provide the best and most secure experience with QuickBooks. Also, feel free to visit this article to know more about troubleshooting browser issues.
Reach out to me whenever you have additional questions or concerns. Please know the Community has your back, and I'm here ready to help you. Keep safe!
