Hi there. I've got you covered, and let's work this out so you can proceed to create a backup copy of your QuickBooks Desktop (QBDT) company file.
Since the Verify and Rebuild data didn't work, I recommend we proceed to use the QuickBooks Tools Hub instead to repair your QBDT application. I'll gladly input the steps below. To begin, here's how:
- Close QuickBooks.
- We recommend you download the most recent version (1.6.0.0) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop). Note: If you've already installed Tool Hub before, you can find out which version you have. Select the Home tab. The version will be displayed on the bottom right or you can select About to view the version.
- Open the file you downloaded (QuickBooksToolHub.exe).
- Follow the on-screen steps to install and agree to the terms and conditions.
- When the install finishes, double-click the icon on your Windows desktop to open the tool hub.
Know that if you can't find the icon in computer, you can search for it in the Windows for QuickBooks Tool Hub, and then click the app.
For more information about the process, please see this article: Fix common problems and errors with the QuickBooks Desktop Tool Hub.
Once done, you can now create a backup copy of your company file. See this article for a detailed step: Back up your QuickBooks Desktop company file.
If the issue persists, I suggest contacting our Customer Care Team. This way, they can schedule a screen-sharing session with you and a representative will be assigned to determine the root cause of the problem. Check this article to get in touch with our support team: Contact QuickBooks Desktop support.
Additionally, I've got you this article to help you handle issues within your QBDT company data: Fix data damage on your QuickBooks Desktop company file.
Know that I'm determined to help you get this sorted out as soon as possible. If there's anything else that you'd like me to help you with, don't hesitate to reach out to me by clicking the REPLY button below. I'll be more than happy to assist you once again. Take care, and have a nice day.
