Thank you for letting us know, sstiening.

We don't have a new investigation, but we're willing to revisit this case. Have you tried the steps in the thread? If you did and the same thing happens, please have the affected user contact our QuickBooks Desktop Team to check this further. They are open from 6 AM to 6 PM PT, weekdays.

On the other hand, we have helpful articles for QuickBooks Desktop should you need them in the future. Just visit the main support page, scroll down a bit, and click More Topics.

We're just around to continue assisting you.