I received an error message on Friday, Nov 4th that my Quickbooks file could not be opened because "The file isn't in the correct format." I contacted customer support over the phone. They verified that I was running the latest version and checked out my Mac OS as well. I was then told that there is an issue with accounts that have merchant services and that engineers were working on it. I gave my contact information and was told I would be contacted when it had been resolved. I have still not received any response and the problem still exists. Can anyone please provide further insight?

Thank you.