It is absurd that QBs has not addressed this (they also have other issues since the last update - like creating check #s that have to removed manually for every payroll direct deposit and tax payment since they do not involved physical checks).  This issue with emails occurs only periodically, but leads to embarassment when your client receives a form/template message and not their personal one.

This solution (closing/saving the email and editing it before sending) is the only one that works for us, so thanks for the suggestion.