Thanks for getting back to us, jschwartz20.
I appreciate you following the steps shared by my colleague above. Allow me to chime in and help ensure this is taken care of for you.
Since the issue persists after performing those steps, I highly suggest contacting our Support team. They have tools such as screen-sharing (remote access) that can pull up your account in a secure environment and check the cause of this odd behavior. They can also perform other troubleshooting steps if necessary.
Here's how to reach them:
- In QuickBooks Desktop (QBDT), go to the Help menu at the top.
- Select QuickBooks Desktop Help/Contact Us.
- Click Contact Us.
- Give a brief description of your issue, then select Continue.
- Select to chat with us or Have us call you.
To check for our Support hours, refer to this article: Contact QuickBooks Desktop support.
You can always check out the articles shared by my colleague above or visit our website for more tips and other resources you can use in the future: Self-help articles.
Please post again or leave a comment in this thread if you have additional questions about estimates or anything else QuickBooks. I'm more than willing to help. Keep safe.
