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One possible cause of this issue is QuickBooks Desktop isn't updated to the latest release. This keeps the program up-to-date to have the latest features and fixes.
Here's how:
For more details, please see his article: Update QuickBooks Desktop to the latest release.
Also, QuickBooks Desktop 2019 is no longer supported. This can also cause issues in the program. You may want to check our system requirements to ensure you have the best experience.
If you'd like to upgrade to the newest QuickBooks version in the future, you can use our 30-day trial to know if it's the right one for you.
Please keep us posted if you need additional assistance when emailing your invoices. We're always here to help you out.