Today when I logged in to QBO the side menu had totally changed.  Nothing but advertisements in the Banking menu for example.  I opened a Support Chat.  The first three agents ended the chat right after asking for my name.  The fourth agent wanted a lot of personal information I never have had to provide before (I refused, and ended the chat).

While waiting for the fourth agent to actually reply, I came upon this thread, which was helpful.  In the event I got the original, much better menu back by choosing "Accountant's View" somewhere in the new menu.  No explanation from the Support Chat why it changed in the first place.

I so miss the Desktop product, but am using Macs now instead of Windows, so am stuck with QBO.  Been using QB for more than 15 years.  It's gotten worse, not better.  I hate the constant ads and all the supposedly helpful workflows that just get in the way of me doing what I need to do.