Good day, @bwaim.
Thanks for sharing the details of your concern in the QuickBooks Community page.
I'd be glad to help you fix the error message you're getting in the program.
Before we proceed, can you share with me the version of QuickBooks Desktop (QBDT) you're using right now? That way, I can provide you with the right steps in addressing the issue.
Please know that after May 31, 2022, access to add-on services will be discontinued for QBDT for Windows 2019 and below. This includes all versions of QBDT Pro, Premier, and Enterprise Solutions v19.
This can be the reason why you're asked to buy a support contract either to get help with your move or take advantage of our special upgrade pricing.
With regard to the pop-up message, let's run QuickBooks Tool Hub to fix the error. This contains a set of tools to address different types of problems in your company file.
Here's how:
- Close QuickBooks.
- We recommend you download the most recent version (1.6.0.0) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it. The version will be displayed on the bottom right or you can select About to view the version.
- Open the file you downloaded (QuickBooksToolHub.exe).
- Follow the on-screen steps to install and agree to the terms and conditions.
- When the installation finishes, double-click the icon on your Windows desktop to open the tool hub.
Once done, follow step 2 in this article to use its tools: Fix common problems and errors with the QuickBooks Desktop Tool Hub.
When you've managed to fix the issue, you can start working on your QuickBooks program. If you need help, you can always visit our articles from the general articles list page.
Please let me know the results of the troubleshooting steps. I'm always here if you need further help. Have a good one.
