I can see you’ve done your due diligence trying to get this resolved already, jmhjax.
I appreciate you for performing the steps provided by my colleague. Let's fix the error message by disconnecting the app in QuickBooks Online. This way, the connection will refresh. Here's how:
- Go to Apps, then select My Apps.
- Under the Sync with Square card, choose the Actions dropdown and then Disconnect.
- In the pop-up message, select your reason for disconnecting.
- Press Confirm disconnect.
Then set up the Connect to Square app by re-connecting it and adding the square credit transaction again. If the issue persists, I'd recommend contacting Square technical support. This way, they can review your app settings on what caused the problem. They can also provide other troubleshooting steps to help fix the issue. Just visit this link to reach them: Square Support Team.
Once fixed, go to the Banking page, choose the App Transactions tab, and categorize them. This way, your books will stay accurate at all times. You can check out this article: Categorize and match online bank transactions in QuickBooks.
To ensure your financial data is accurate, I'd recommend reconciling your Square account. It will effectively monitor your income and detect any possible errors accordingly.
We'd be happy to hear any updates after performing the steps as we want to ensure this is resolved for you. Also, if you have questions about importing bak transactions, please add a reply below. I'd be happy to assist you further.
