Thanks for joining us here, mary46.

One possible reason why an uploaded receipt won't show in QuickBooks if no or different Intuit account is logged in the company file. 

I'll share with you the steps on how you can log in to your account in the QuickBooks web interface. Here's how:

1. Go to the Company menu and select My Company. 
2. Click Manage Your Account in the upper-right hand corner. 
3. It will ask you to log in to your account. If you're already logged in by with an incorrect name, click on it and select Log out.
4. Log back into your Intuit account. 

Please note that only need to make sure the right Intuit account is logged in the company file. You don't have to change it if it's the same account that's used when the receipts are uploaded.  

Once done, check if the feature is already working fine. If it's still crashing use the QuickBooks Tool Hub. This will resolve common program and data issues that might have caused QuickBooks to crash down while working on it. Here's how:

1. Close QuickBooks and download the most recent version (1.5.0.0) of the QuickBooks Tool Hub. 
2. Open the file you downloaded (QuickBooksToolHub.exe). You can look it up in your Downloads folder or in the location you selected when you downloaded it. 
3. Follow the on-screen steps to install and agree to the terms and conditions.
4. Once done, double-click the icon on your Windows desktop to open the tool hub.
5.  Once opened, look for Program Problems, then select Quick Fix my Program.
6. Start QuickBooks Desktop and open your data file.

Here's an article for more details: Fix Common Problems and Errors With the QuickBooks Desktop Tool Hub.

Please keep us posted if the steps helped you upload and review the receipts. You can also reply back to me if you need anything else.