Thank you so much for the info, I was on the line with them for about an hour and they had me snowed until they wanted $1200 to repair, then wanted to be paid before the service was rendered. Additionally, the company name - I thought - should have something to do with Quickbooks and it didn't.  My neck hair started to stand up and I jumped on another computer and googled them and got this. I think you saved me $1200. Thank you!