Good day, @LetsBrewLV.
Thanks for following the suggested steps above. Since you're still getting the same results, I'd suggest contacting our QuickBooks Online Team. That way, they can perform a further investigation to address the issue.
Here's how to connect with them:
- Go to the Help menu at the upper right and select Contact Us.
- Enter your concern, then click Let’s talk.
- Choose Get a callback and enter your contact info.
- Select Confirm my call.
To ensure we can address your concerns on time, you can check out our support hours and types.
In case you need related resources while working with QuickBooks, please feel free to skim through the topics from our help articles.
Stay in touch if you have further questions or concerns. Please know I’m here to help and make sure you’re taken care of. Have a good one.
