I appreciate you for laying out the details of your issue with us, eric-einstein.

Can you share with us the error message you received on your end? This way, I look into it and provide you with the best fix.

If you perform already the troubleshooting steps provided by my colleague Jovychris_A and AbegailS above, I recommend contacting our support team to further investigate the issue.

Refer to this article for more information about the operating system, hardware, software, and other information to run QuickBooks: System requirements for QuickBooks Desktop 2023.

Let me know how it goes in the comments below. I'm always here to answer them for you.