Hi there, @kelleypark9.
Thanks for getting back to us here in this thread. Let me redirect you to the best help available so you can get your QuickBooks Online (QBO) account back up and running again.
Since none of the instructions provided by my colleagues solved your issue, I recommend contacting our Customer Support Team for further assistance. They'll be able to use a screen share tool to walk you through some more steps to assist you.
Here's how:
- Go to the Help icon in the top right-hand corner.
- Select Contact Us.
- Give a brief description of the issue and click Continue.
- Choose Chat with us or Have us call you.
Be sure to review their support hours so you'll know when agents are available.
You might want to click this article to help you in your bank transactions once your QBO is up and running again: Set up bank rules to categorize online banking transactions in QuickBooks Online.
You can always go back to this thread whenever you have any other concerns regarding your QBO account. I'll be glad to help you! Have a good one!
