Good evening, @kg277. 

Thanks for chiming back in on this thread. 

After researching this issue further, I've discovered that there's an on-going investigation that's associated with your problem. The investigation number is 74835. 

I recommend contacting our Customer Support Team again to get you added to the list of affected users. This will allow you to receive updates on this issue via email. 

As a workaround, you can create the particular transaction by hitting the +New button on the left-hand menu bar. 

Keep us updated on how everything goes. It's my priority that you're able to get back to running your business as soon as possible. Have a wonderful day!