I appreciate the steps you've taken to resolve your emails not showing URL for payment issue, jimbofoxman.
Turning on invoice payments should allow your customers to pay their invoices online.
I've got another step you can perform to fix the issue. Log into the MSC and turn on/off L3 processing. To do so, please follow the steps below:
- Log into the MSC externally from QBDT.
- Go to 'Account -> Account Profile'...and scroll to the bottom.
- Select Edit for L3 Data Processing...and remove the check mark.
- Click Save.
- Re-link the data file with their Payments account (Customers -> Link Payment Service to Company File")
You can also check out this article to learn how you can help your customer pay online: What to do if customers can't pay their invoices online.
If the issue persists, I encourage reaching out to our Support Team so a representative can check and investigate this further.
You might also want to consider reading this reference and understand how long it takes to get customer payments in your bank account after you process them: Find out when QuickBooks Payments Deposits Customer Funds.
Get back to the Community if you need further assistance. We're here to help.
