Hi there, @Awards Team.
I appreciate you performing the shared troubleshooting steps to get this issue fixed. I want to make sure you can send emails with the default template, and I'd like to redirect you to the best support group available to get this addressed right away.
Since the troubleshooting steps didn't work, I recommend contacting our QuickBooks Support Team. This way, they can further check on this matter and provide in-depth troubleshooting steps to get this resolved. They can also open an investigation ticket if other users are experiencing the same. To reach them, you can follow the steps below:
- Go to the Help icon and select QuickBooks Desktop Help.
- Click Contact Us.
- Write your concerns in the description box, then select Continue.
- Select which one of the support options you'd like to use.
You can also check out this article for another way of reaching out to our support team and its support hours: QuickBooks Desktop Support.
Let me know how the call goes, @Awards Team. I want to ensure this issue is taken care of.
You may want to learn more about connecting email in QuickBooks Desktop. This article will provide further information about it: Connect your email to QuickBooks Desktop.
Have a good one!
