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Replying to:
bottojr
Level 3

Weird error about app connection sync - no web apps and no web connector

Anyone ever see this error message before?  

 

"App Connection"

Quickbooks isn't able to sync data with your app(s).  It could be possible due to following reasons:

Your internet connection might be down

You might be signed out of your intuit account

You might be facing a system error

To fix the problem, select Web Apps and reconnect the app.

 

This error pops up for my client every day at 12:30 PM.  There are no apps under File > App Connections...in fact - she gets an error message that she is not authorized to view anything under File > App Connections.  QB web connector is not running.  They use a product called shipgear to interface with quickbooks and have their shipping program (fedex) be able to look up order details inside Quickbooks to post to the shipment.  I tend to think it is this interface causing the issue....that said - 2 others in the office use the same setup and are not getting this error message every day.  I have uninstalled / reinstalled Quickbooks and checked for any updates.  I have also made sure antivirus is not scanning the computer at this time and no other devices are plugged into the computer except monitor, mouse, keyboard.

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