Thanks for the clarification and for sharing more detailed information on your concerns, @Mark. I appreciate you for following the steps shared in this thread.
Since you're still experiencing the same issue, I'd recommend contacting our Technical Support team at this point. That way, they can conduct a screen-sharing session and help you take a closer look at the issue on how to resolve it.
Here's how:
- Launch QuickBooks, then go to the Help menu.
- Select QuickBooks Desktop Help/Contact Us.
- Select Contact Us, then enter your issue.
- Select Continue, then sign in to your Intuit account and select Continue and then Continue with my account.
- Select to chat with us or Have us call you.
For additional reference, visit our QuickBooks Help Articles hub. It has links with different QuickBooks guides on your future tasks.
Let me know if you still have more concerns about upgrading and installing QuickBooks. We'll be here to guide you some more.
