Hello there, @Matthew Abel.
I'd suggest getting in touch with our Customer Support Team again so they can add you to the list of affected users. This way, you'll get an email update.
To reach us, you can follow the steps given by my colleague above. You can provide this INV-77858 as your reference.
In the meantime, we can import bank transactions manually. I'll guide you on how.
- Sign in to your bank website and follow the instructions to download your transactions as a comma-separated value (CSV) file.
- Go to the Banking menu.
- Click the Link account drop-down arrow, then choose Upload from file.
- Select Browse and choose the data.
- Review all the fields, then tap Next.
- Click Let's go to complete the process.
Once done, you can now match, categorize, and reconcile them to ensure your books are accurate and there aren't any duplicate transactions. See these articles for more information:
I appreciate your patience while we’re working on this. Get back to me if you have other questions about integrating QuickBooks into your bank. I’m always ready to help and make sure you’re taken care of.
