Hi @Jen_D 

While I appreciate you taking the time, I find that your response really doesn't provide me an answers or help me find the way to a proper way an answer. It does not matter how I contact QB support (within the program, on the web, via CAMPS, via chat, etc) I only get tier 1 support representatives who want to run me through the same six steps I have already attempted rather it was on the phone or on my own. Is there really no way to get direct access to a qualified candidate that can assist me?