Hello, @azureen99. Thank you for getting back to the thread. I'm here to share additional information about your concern.

I'm glad my colleague's answer helped you with your initial concern. With regards to setting up another category for your donor and customer at the same time. I agree that you'll have to create a separate profile for the same payee. Since we're unable to create two categories under one profile.

However, when choosing categories I'd suggest consulting your accountant. So that they can guide you with the right categorization of your profile to avoid messing with your account. For they know what's best for your business.

I've also added this article for future reference on how to manage customers: Add and manage customers in QuickBooks Online.

I'll be around if you have any other QuickBooks-related concerns. Have a good one!