I can feel your need to resolve this issue, LABooks.
We know that QuickBooks user roles are customizable permissions that a Master Admin can give to the team. Once you are removed from the specific account, you should not be able to access the data. As you've mentioned earlier, since you've already performed the troubleshooting steps but still get no resolution, I would recommend reaching out to our support team so they'll be able to investigate this further. Aside from that, they'll have to double-check the root cause of this issue, as to why this is happening. Also, our support team has more tools to access your account in a much more secure environment. Here's how to reach them:
- Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
- When asked by the bot, enter your concern.
- Select I still need a human, then proceed with Contact us or Get help from a human.
- Choose either Chat or Callback.
Furthermore, QuickBooks makes it easy for us to record the business expenses and income that give a more complete picture of your business and profit. To give you more details on how this works, I've added this article for your reference: Enter And Manage Expenses In QuickBooks Online.
Please get back to us if you have any concerns about the user role. We're always right here to help you.
