Add me to the growing list of frustrated users.

I would gladly switch to the cloud version, but I run two small businesses from my desktop version and switching them both requires that I create TWO accounts and those two accounts will cost me THREE times what I paid for the (broken) desktop version I paid for.  and this is at the 50% discount.

So if I'm forced to switch, I'll be forced to find a less expensive accounting software provider.

I also tried the on-line chat option to get added to the ticket and that was a nightmare.  The person (or bot... couldn't tell what I was actually talking to) would not let me get added without all sorts of file upload demands.  All I asked was to be added to the existing ticket so I could get notified...

What a cluster!