After having talked to a different customer service rep yesterday now they're saying that after QuickBooks reviews the payment they will refund the money to my customer. If you're going to refund the money why in the world would you need to hold the money in the first place?? Just refund the customer so i can receive payment by other means. What a joke. I'm sure what's really going on is you guy's plan to hold the money indefinitely hoping that eventually it'll just be forgotten. Well just to let you know I'll be calling everyday until the money is returned to either me or the customer. So might as well just do it now and save us both the time and effort.