Hello @acropley,

Thank you for reaching out about the feature you need in QuickBooks Online. I'm here to help you show the correct information under the Billing address details.

I agree it would be great to show the parent company's full name from the Billing section. Currently, the basis in the Online version is the full name entered from the profile.

As a workaround, I recommend changing the information the same as the parent name under the sub-customer. You can change the display name to identify them easily.

Check out these screenshots for your visual reference:

I know how beneficial being able to navigate the program like how the Desktop version works. Please know our product engineers provide updates regularly to improve the features and options, including the navigation.

For now, I highly recommend sending feedback about this behavior to our engineers. We also make changes and adjustments based on user feedback.

Here's how:

1. Click the Gear icon in the upper-right corner.
2. Select Feedback under Profile.
3. Share your feedback.
4. Hit Next to submit.

Sometimes, there's information you want to include when entering sales forms. I've attached an article you can use to learn how to include custom fields and other customizations in QuickBooks: Customize invoices, estimates, and sales receipts in QuickBooks Online.

Drop me a comment below if you have any other questions about managing customers in QBO. I'll be happy to help you some more.