It isn't the kind of experience we want you to come across, 

At this time, I'd recommend reaching out to our Phone Support team. One of our agents there can expedite what causes the issue. They can also create an investigation into this matter.

You can contact them through the Help menu.

Also, feel free to visit our Help Articles page for more resources about managing your business.

Don't hesitate to get back to this thread if you have questions.