Hello, clutterbug.
I've checked with my resources and have not found any similar issue with yours.
In this scenario, since the issue persists, I suggest contacting our Customer Support team. One of our agents will be able to pull up your account and check the issue you encountered.
Here's how:
- Open QuickBooks.
- Go to Help, then select QuickBooks Desktop Help.
- Select Contact Us.
- Give a brief description of your issue, then select Let's talk, and then choose a way to connect.
Visit our QuickBooks Help Articles page for more insight s about managing your business in your software.
I'd like to know how you get on after contacting our support as I want to ensure this is resolved for you. Just reply to this post, and I'll get back to you, Take care always.
