I did the same thing on Monday. they told me to try to turn off pop-ups.  It worked for a day and then today I crashed again.  I tried to respond back to the email they sent me and got an automated response that they couldn't find my ticket and open a new one.  All I want is to be added to the investigation also. I don't have time to keep troubleshooting all these dumb options.  I think they don't  want to add anyone so that they can say no one is having a problem. :(