Thanks for the update, director-charles.

I appreciate you following the solution I've provided. We've checked your account and can see that you have an escalated case with the support team regarding the issue.

I assure you that this is being taken care of and please update us in case you haven't received any updates from the team by commenting below.

Don't hesitate to post again if you have other QuickBooks concerns. The Community forum is always open to help you.