@heatherl730 wrote:
So I have had this same problem when I was running QBD 2020 so I thought if I updated, it would go away. I upgraded to QBD 2022 and have the same issue. Crashing when it opens after I enter my credentials. Sometimes I have to do this 2 or 3 times. Then it stabalizes and have had no other issues. Some users sound like they are having more crashing besides that, but for me it was just when I opened it. I've been following this feed and tried several of the suggested fixes and none of them worked. I then contacted support to ask to be added to this investigation, but before they did, they had me try the following: Here are the steps in order to prevent Quickbooks Desktop 2022 from force closing after logging in to a company file:
1. Turn off your computer's internet connection.
2. Open your QBDT and then the file.
3. Edit QBDT User preference to to turn off Left Navigation Bar.
Edit menu> Preferences > then under General - Turn off pop-up messages for products and services. . You can also remove the check mark for What's New, under the Help menu (couldn't find this).
4. Turn internet back on and use QBDT as normal with Left Navigation Bar turned off.
I did this on Monday when I was in, and I just came in today and logged in and IT WORKED. It didn't crash for the first time in months. Something so simple. Hopefully it's not just a fluke. I am running Windows 10 PRO, version 21H2. I also had issues with payroll excel tax reports opening. It said the macro was corrupt. I located the file on my hard drive, opened it that way and ran the macro and it ran fine. I went back to QB and ran it again and now it opens again. (Of course, I've only done one payroll on the new software. Fingers crossed)
We have moved to a multi-user (just 2 computers so far) environment with off-site hosting. It is impossible to connect to a remote file with the internet turned off. But since an internet connection with less than 300 mbps speed is useless to connect I find it impossible o work remotely at home where my speeds are around 50-100
But I do get continual "we are unable to open your company file please download the latest version of Tool Doctor..." error message and after maybe third try I can open intended file.
