Hi there, DeanACS.

This isn't the kind of customer service I want you to feel and please know that we aim to address an issue as soon as possible. With this, I'll ensure you'll be routed to the right team to assist you further on the ongoing INV you've mentioned.

I suggest contacting our QuickBooks Support Team again, so they can add you to the INV. This will help our engineers determine the number of affected users. You'll also receive an update through email once this has been resolved. Also, inform them that your previous call was disconnected so they can check the ticket and add you to our notification list.

Lastly, you may refer to this article to see various details on how you can fix general problems when your company file won't open: What to do if you can't open your company file in QuickBooks Desktop.

Let me know if you have any additional questions related to QuickBooks or if there is anything else I can help with, DeanACS. I'm always here to assist. Have a great day!