I've already contacted them. I talked to them yesterday and she told me that she couldn't provide any more details other than quickbooks was holding my money just in case the customer decided to file a chargeback at some point. She literally told me to have my customer file a chargeback and proceed to make payment in a different way. That is the most unprofessional and ridiculous advice I have ever heard!! After already having to bother my customer for them to provide proof that the funds were withdrawn from their bank account now I'm suppose to ask them to dispute the charge with their bank!?!? That is so ridiculous it's almost hard to believe!! What kind of business are you guy's running!?! For you to keep the money from my payment and tell me if I want it back I'm going to have to have my customer dispute it. Wow that's all i can say..