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Replying to:
MichelleBh
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I'd want to resolve the crashing problem from happening to you and other users as soon as possible, @jschwartz20.

 

I appreciate all the work you put into using the suggested workaround above. Our number one priority is to fix the QuickBooks Desktop crashing problem. I have a different solution to the problem, so you can get back where you left off. 

 

Ensure that your QuickBooks Desktop is in the latest release, updated patch, and meets the system requirements to isolate the crash issue. Please note that QuickBooks requires you to use Windows natively and not through an emulator or virtual environment. 

 

Once confirmed and the issue persists, I'd suggest doing a clean install so Windows can fix company file issues.

 

Do the following: 

 

  1. Search for Control Panel in the Windows Start menu. 
  2. Pick Programs and Features or Uninstall a Program.
  3. Choose your version, then click Uninstall/Change and hit Remove

 

After that, reinstall QuickBooks Desktop. If this didn't fix your issue, I'd recommend following Solution 2 in this article: Clean install QuickBooks Desktop.

 

If the issue remains, our technical support is always welcome to investigate the problem further. Follow these instructions:

 

  1. Go to this QBDT help link.
  2. Select your product and click Continue.
  3. Enter your concern in the box and tap Continue.
  4. Choose either Chat with us or Have us call you
  5. Follow the on-screen instructions.

 

To get a prompt response, ensure to call them during business hours.

 

Moreover, you can use these articles if you've encountered an installation error and other related matters: 

 

 

I'll be in my bunk, so please let me know if you need any other assistance with QuickBooks. Just send me a message. Keep safe always.

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