so here is the latest reply from tech support

When you made the calls to support did anyone check your file size?  You may have outgrown your version of QuickBooks.  I can walk you through that if you would like.  If your file size is over 250,000K you’ll start experiencing quirky things happening. 

To determine the file size, age, and number of fragments, open a company file and hit F2 to open the Product Information window – you’ll find them here: